AmeriHealth New Jersey collaborates with Accolade to transform the health care experience for its members

Cranbury, NJ, and Plymouth Meeting, PA (July 19, 2016) – AmeriHealth New Jersey today announced the company has collaborated with Accolade, Inc., an on-demand health care concierge for employers, health plans and health systems, to offer a highly personalized health assistance service to help members make the most of their benefits. Launched earlier this month, Accolade’s services are available to a preliminary group of AmeriHealth New Jersey members at no additional cost to participating members.
Accolade Health Assistants® will serve as a single point of contact to help AmeriHealth New Jersey members and their families navigate the complexities of the health care system in order to utilize their benefits and health care coverage most effectively.
“It’s important to us that our members feel supported as they continue to navigate this new health care environment we are operating in today,” said Mike Munoz, senior vice president of sales and marketing for AmeriHealth New Jersey. “We are excited to collaborate with Accolade and leverage their advanced health information technology to provide more personalized assistance to our members.”
Accolade Health Assistants® bring unique value to members in that once an AmeriHealth New
Jersey member calls and speaks to a Health Assistant, that individual becomes their personal
health assistant going forward. “No matter how many times a member calls, they can always
speak with the same individual, which further enhances the level of personalization,” said
Health Assistants are equipped to provide customized assistance to members in navigating the
healthcare system as they receive their medical care from their own doctors and nurses. This is
made possible because Health Assistants are supported by a team of nurses, doctors, social
workers, behavioral and other specialists, while leveraging a technology platform during their
interactions with members that is rooted in behavioral science and analytics. Accolade provides
this support in the following areas:

  •  Eligibility support regarding policies and processes on coverage status with a specific
    health plan, qualified events which may result in change request and reinstatement in a
    health plan through online access to plan website, federal website or employer
  •  Premium support regarding premium payment process, including, for example, when
    payments are due, how to make a payment and implications of late or non-payment.
  •  Benefit questions support with understanding benefits, calculations on out-of-pocket
    costs and participation in wellness programs.
  •  Claim question support on claims submissions, EOB requests, initiating AmeriHealth
    New Jersey member appeals, and confirming status of submitted claim.
  •  Provider search support to help confirm network status of providers.
  •  Administrative services support in resolving ID card issues and facilitating PCP election
    or change.
  •  Clinical services support which includes educating and supporting members about their
    options regarding disease management and maternity management services, health
    coaching, and referral to telemedicine services; pre-certification requirements;
    identifying and referring members to complex case management, specialty case
    management and other case management programs; providing pre-admission and post
    discharge support; and, medication support.

“We’re honored to be collaborating with AmeriHealth New Jersey to bring personalized
healthcare support to many New Jersey individuals and families,” said Robert Cavanaugh,
president of field operations at Accolade. “Our relationship demonstrates how the Accolade
engagement and influence platform can bring the perfect blend of personal interaction with
health assistants and technology to augment health plan programs.”
Through the Accolade engagement and influence platform, Accolade Health Assistants®
connect with health plan members before they make health care decisions to consistently drive
cost savings and better outcomes. Since Accolade Health Assistants® build long-standing
relationships with members, they better understand their needs and health plan benefits,
which allows them to direct members to the most cost effective options.
For more information about AmeriHealth New Jersey, visit
About AmeriHealth New Jersey
AmeriHealth New Jersey* is dedicated to enabling the people of New Jersey to improve their
health and well-being while providing them access to affordable, quality care. Exclusively
focused on the state of New Jersey, we offer one of the largest provider networks in the state,
as well as access to hospitals and doctors across the nation. Our members also have access to
our innovative Commit2Wellness programs. Whether you are an individual, a small- or midsized
business, a municipality, self-funded group, or board of education, we can provide you
with a health insurance plan that best meets your needs. Named one of the Best Places to Work
for the past five years, AmeriHealth New Jersey is located in Cranbury, NJ. For more
information visit
*AmeriHealth Insurance Company of New Jersey | AmeriHealth HMO, Inc.
About Accolade
Accolade, Inc. is an on-demand healthcare concierge for employers, health plans and health
systems. Accolade’s team of compassionate, trusted professionals is supported by
breakthrough science and technologies to guide people through the healthcare system in a
deeply personalized manner. Accolade customers experience industry-leading engagement
levels, satisfaction scores unseen in health care, better health outcomes, and cost savings of
more than 10 percent. Accolade has been recognized as one of the nation’s 25 most promising
companies by Forbes magazine, the fastest-growing private healthcare company by Inc. 500 and
a Top Workplace for five consecutive years. For more information, visit

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